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ORGANISE AND MANAGE
Jane D: Agile coach and program manager
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Program manager with extensive local and international Agile coaching and change management experience, as well as operations management and business analysis; extensive exposure to financial services industry. Qualified in Agile, ITiL, Six Sigma and Lean and various project management methodologies including Prince II and PMBoK.
Strategic operator, highly results-driven yet with strong interpersonal skills. Extensive experience in managing multidisciplinary initiatives, with focus on information technology implementations. Good exposure to payments, credit, business intelligence and working with large data sets. Also comfortable with market research and business case compilation. Willing to relocate to Johannesburg or Cape Town; will also consider international locations. Able to travel in Africa in need. |
agile coaching and advisor |
Program manager
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Seasoned and mature senior project manager / program manager with good business acumen and experience in business management, business analysis, product and channel ownership and establishment and management of project office.
28 years banking and parastatal experience in general banking, contact centre, internet/mobile, master data and fraud arenas as well as supply chain/master data area. Exposure to business areas, technical, project office, change/project and program management roles aligned to strategy and value management, fraud and master data. Excellent team leader with strong stakeholder engagement capability at all levels including ExCo, interpersonal and team building skills. Well organised, methodical worker with strong strategic and conceptual understanding. Articulate and concise communicator able to develop excellent trust-based relationships, adjusting approach to suit culture and circumstance. Mature and calm demeanour, yet assertive and strong team delivery capability, able to engage effectively at executive level. |
project & program management PMO setup & management strategy management operational management |
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Annie R - Business consultant and change manager
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Well rounded consultant with strong competence in contact centre and customer service domain, and extensive change management competence.
Industry experience covers financial services (retail banking), telecoms, hospitality and mining. Consulting experience covering 27 years in contact centre design, establishment and performance enhancement, addressing all aspects from people to technology; business process design; and people change management at both project and portfolio management (approx. 18 years). Solid capability in process design as well as design and establishment of operating models and all related aspects, in particular relating to customer service. Also has experience in operational management in contact centres and customer service environment, from design and establishment of all aspects of practice to day-to-day management. Able to gather, analyse and formulate areas of challenge and client needs, and design business solutions accordingly. Good interpersonal skills and articulate in writing and verbally, able to engage at senior management and ExCo levels, as well as at clerical levels. Excellent understanding of practical aspects of business operations, and the effect of changes on all facets of the business. Works effectively from strategy level to detail, and will design, produce and direct implementation of all artefacts necessary to give effect to business solutions. Good understanding of IT systems, and has experience in implementation of SAP solutions. Fully competent in playing dual role of consultant and project manager, and is comfortable performing project management role. |
Change management |
ANALYSE AND DESIGN
Alana D - Product owner / Card and EMV business specialist
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Well-rounded product owner with 12 years’ experience in financial services, specialising in Card and EMV solutions; 18 months of which in formal product development/ownership role.
Familiar with all aspects of product owner role, including customer-facing aspects, product strategy definition and execution, innovation, vendor management, industry representation, and compliance/risk management. Background in systems analysis and test analysis, and has good project- and relationship management experience. Organised and methodical worker with collaborative approach. Good teamworker with sound communication, stakeholder engagement and influencing skills. Strong quality orientation, yet able to deliver under pressure. Very good customer experience/customer service mindset with understanding of consumer behaviour, and familiar with customer- and industry research and innovation processes. Sound understanding of product ownership role, supported by systems analysis and team leadership skills. Expert level knowledge on card life cycle and payment processing flows and mechanisms. Knowledgeable in smartcard (EMV-enabled cards), banking systems and card personalisation systems, as well as point of sales, card acquiring and Postilion. Deep understanding of Card and Payments business and technical landscape. Good knowledge of general retail banking systems. |
product owner |
Dirk B - Business analyst, specialising in supply chain management
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Business analyst (17 years’ experience, including scrum), with experience in operations and supply chain management, as well as business analysis in logistics, data warehousing and ERP systems in various industries including financial services, telecoms, and government. Experience in African countries.
Domains of specialist experience include logistics (full supply chain, covering supply chain management, procurement, warehouse management, demand planning/provisioning and distribution). Has implemented logistics management system for SANDF, supply chain module of ERP solution for MTN Nigeria, and full ERP system for SITA. Very good interpersonal skills, able to take project leadership role, and has performed formal project management role on multiple assignments. Excellent, pragmatic, problem solving mindset. Possesses understanding in the areas of application programming, database and system design. Understands Internet, Intranet, and client/server architectures, and system interfaces. Adaptable resource with experience working in Libya and Nigeria. |
business analysis |
Greg S - Lead business analyst and test manager
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Multi-skilled consultant proficient in business analysis, systems analysis, software testing and test management (including in an automated testing environment), and systems analysis. Background in software design and development (analyst programmer), and database administration (BI). Good experience in both waterfall and Agile delivery approaches.
Excellent, versatile skill set with experience across range of financial services, strategic and critical thinker with strong ability to implement. Thinks out the box and will occasionally adopt unorthodox approaches in interests of delivering best product in most efficacious manner, but ensures sound understanding of consequences before acting. Quick to take initiative and possesses strong interpersonal and team leadership skills; will work alongside the team, coaching and imparting knowledge, to ensure top quality delivery. Readily steps beyond scope of role where necessary, to ensure best quality solution is delivered, and has developed various tools to expedite process/practices, in addition to delivering contracted work. Engages effectively with stakeholders across disciplines, at all levels of seniority and throughout all stages of system development life cycle |
business and systems analysis test management |
Gordon F - ICT technical specialist and project manager
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Senior technical specialist skilled in multiple IT fields, covering hardware, software and networking. Plans and manages clients’ IT requirements and IT related projects from planning to inception to deployment.
Competent in IT infrastructure architecture, software solution architecture and IT service delivery management. Highly skilled in cabling, with 20+ years’ experience including BNC and Fibre, having performed all aspects of cabling solution implementation from architecture/design through to hands-on installation and management of contractors. Established and managed own IT sales and services company since 2000, providing nationwide support for hardware, software and networking for multiple organisations, both as employee and consultant (managing own consultancy with up to 15 permanent staff plus contractors). Designed and installed networks and related hardware as well as developing software, and managed service delivery and support activities. Directed own company in developing proprietary software and systems designed for the South African Telephony environment (“DynaSYS”). Until recently continued to provide outsourced 'IT Manager' service, mostly performed via remote technologies, also managing clients’ other IT vendors. Core Competencies:
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Solution design/architecture (hardware, software and networks/cabling) |
LEAD STRATEGICALLY
Ryk C - Organisation design specialist
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Senior organisational design/development (OD) and change management practitioner with 13+ years’ experience (augmented by operational management background), the bulk of which in engineering and petrochemicals industry, as well as mining.
Experience in a broad range of change/transformation and OD interventions, including diagnostic and dialogic change management; enterprise change management (deployment of change management as a function); portfolio change management; logo therapy and coaching (meaning-centered working and living); large scale transformation and change; strategy facilitation; team effectiveness interventions; culture and climate assessments; assessing and building employee engagement; executive and leadership coaching; building change leadership capability; narrative practices and whole systems/collaborative change methods, e.g. world café, open space technology, systems psychodynamics, appreciative enquiry, future search and similar. Guest speaker at 2017 Change Eurasia Change Management Conference, Moscow, on building change management as an established corporate function. Presented at ACMP conference on Change Management and Portfolio management practices. Lectured at Honors level on Social Change at North West University. Certified in the Margerisson McKhan team management profile and am Barrett CTT2 certified. This skills and experience provided the knowledge and ability to observe leadership behaviour that may stem from deeply held values and beliefs and preferred roles that are taken up. Qualified logo-therapist, (meaning and purpose centred counselling and coaching) qualified through the Viktor Frankl Institute, and have consulted in collaboration with UNISA using the Tavistock systems psychodynamic approach (unconscious and subconscious organisation dynamics). |
Organisation design and development |
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